Analysis of TIX ID Application User Satisfaction in Depok City Using the End User Computing Satisfaction (EUCS) Method

Afri Wahyu Wirdiyanto

doi:10.58777/its.v2i1.302

Authors

Afri Wahyu Wirdiyanto Universitas Bina Sarana Informatika

DOI:

https://doi.org/10.58777/its.v2i1.302

Keywords:

EUCS (End User Computing Satisfaction), Method Satisfaction Analysis, TIX ID application, User Satisfaction

Abstract

TIX ID is an official application from PT Nusantara Elang Sejahtera, and was released to meet the needs of users among the people of Depok. The purpose of this study is to find out whether there is an influence of content, accurancy, format, ease of use and timeliness on the satisfaction of TIX ID application users and to find out whether there is an influence on the level of satisfaction of TIX ID application users as a medium for booking cinema tickets. The method used in this study is End User Computing Satisfaction (EUCS) which consists of five factors, namely: content, accuracy, form, ease of use, and timeliness. The data collection process was carried out by distributing questionnaires to people who use the TIX ID application in Depok. The sampling technique uses random sampling. The data processing method carried out in this study uses validity tests, reliability tests, and hypothesis tests processed using SPSS software. The results of hypothesis testing there are 4 variables that have an effect, namely accuracy, format, ease of, timeliness and there is 1 variable that has no effect, namely content. Based on the correlation analysis, R2 of 0.657 showed that the satisfaction variable could be explained by the variables content, accuracy, format, ease of use and timeliness of 65.7%

References

Agustin, A., & Zayyan, F. K. (2024). Membangun Pelatihan Sdm Siap Kerja: Tantangan Dan Solusi Dalam Sistem Pendaftaran Online Di Balai Latihan Kerja Jember. Jurnal Pelita Pengabdian, 2(1), 133–137.

Alfian, A., Gumas, A. R., & Gabriella, N. S. (2024). Tinjauan Yuridis Dampak Kemitraan Transportasi Online Di Bandar Lampung. Mandub: Jurnal Politik, Sosial, Hukum Dan Humaniora, 2(1), 126–144.

Amalia, L., & Azizah, A. H. (2022). Evaluasi Kesuksesan Penerapan Sistem Elektronik Kinerja (E-Kinerja) Menggunakan Enhanced Information System Success Model di Kecamatan Benda Tangerang. JISKA (Jurnal Informatika Sunan Kalijaga), 7(3), 192–210.

Andini, P. W. (2024). Pengalaman Pengguna dalam Rancangan Aplikasi Pemesanan Tiket Kereta Api Mytrain Menggunakan Metode UX Journey. Jurnal Repositor, 6(3).

Anggraini, M. (2022). Analisis kepuasan pengguna terhadap penerapan OPAC menggunakan technology acceptance model dan end user computing satisfaction (studi kasus: Perpustakaan Soeman HS). Fakultas Sains dan Teknologi Universitas Islam Negeri Syarif Hidayatullah ….

Darwati, L. (2022). Analisis Tingkat Kepuasan Pengguna Aplikasi WETV Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Ilmiah Komputasi, 21(4), 34–42. https://doi.org/10.32409/jikstik.21.4.3217

Felix, A., Kembau, A. S., Stevania, S., & Wardhani, N. K. (2024). Analisis Faktor-Faktor Yang Mempengaruhi Customer Experience Dalam Pembelian Tiket Konser Pada Tiket. Com. Economics and Digital Business Review, 5(2), 653–661.

Fitrianovita, F. (2023). Pengaruh Kualitas Sistem Informasi Akuntansi dan Kepercayaan terhadap Kepuasan Pengguna Aplikasi Livin by Mandiri. Co-Value Jurnal Ekonomi Koperasi Dan Kewirausahaan, 14(6).

Golo, Z. A., Subinarto, S., & Garmelia, E. (2021). Analisis Tingkat Kepuasan Pengguna Sistem Informasi Puskesmas Menggunakan Metode End User Computing Satisfaction (EUCS) di Puskesmas. Jurnal Rekam Medis Dan Informasi Kesehatan, 4(1), 52–56.

Handrianto, Y., & Pratama, L. F. (2024). Analisis Tingkat Kepuasan Pengguna Terhadap Aplikasi Jaksehat Menggunakan Metode End User Computing Satisfaction. Jurnal Infortech, 6(1), 1–8. https://doi.org/10.31294/infortech.v6i1.21622

Hidayatullah, S., Khouroh, U., Windhyastiti, I., Patalo, R. G., & Waris, A. (2020). Implementasi Model Kesuksesan Sistem Informasi DeLone And McLean Terhadap Sistem Pembelajaran Berbasis Aplikasi Zoom Di Saat Pandemi Covid-19. Jurnal Teknologi Dan Manajemen Informatika, 6(1), 44–52.

Novita, D., & Helena, F. (2021). Analisis Kepuasan Pengguna Aplikasi Traveloka Menggunakan Metode Technology Acceptance Model (TAM) Dan End-User Computing Satisfaction (EUCS). Jurnal Teknologi Sistem Informasi, 2(1), 22–37.

Ramadhani, D., Sadikin, A., & Yorita Astri, L. (2023). Analisis Kepuasan Pengguna Website Sintap Unama Dengan Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS), 3(2), 522–531. https://doi.org/10.33998/jms.2023.3.2.1409

Saputra, A., & Kurniadi, D. (2019). Analisis Kepuasan Pengguna Sistem Informasi E-Campus Di Iain Bukittinggi Menggunakan Metode Eucs. Voteteknika (Vocational Teknik Elektronika Dan Informatika), 7(3), 58. https://doi.org/10.24036/voteteknika.v7i3.105157

Saputri, N. A. O., & Alvin, A. (2020). Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method. Journal of Information Systems and Informatics, 2(1), 154–162. https://doi.org/10.33557/journalisi.v2i1.43

Yang, M. Z., & Sihotang, J. I. (2022). Analisis Kepuasan Pengguna Terhadap User Interface Aplikasi E-Commerce Shopee Menggunakan Metode EUCS di Jakarta Barat. Informatics and Digital Expert (INDEX), 4(2), 53–60.

Yazid, M. A., Wijoyo, S. H., & Rokhmawati, R. I. (2019). Evaluasi Kualitas Aplikasi Ruangguru Terhadap Kepuasan Pengguna Menggunakan Metode EUCS (End-User Computing Satisfaction) dan IPA (Importance Performance Analysis). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 3(9), 8496–8505.