Evaluation of the Service Quality of the Jaticempaka Village Website, Bekasi City, Using the PIECES Method
DOI:
https://doi.org/10.58777/its.v1i1.92Keywords:
Evaluation, Analyze, Website, PIECES MethodAbstract
Government agencies have widely used advances in information technology in the modern era to improve public services. Websites have become one of the popular media for accessing information. Jati Cempaka Village, Bekasi City, is one of the institutions that has implemented websites to provide, convey, and publish public information in the context of good governance. This research aims to understand, analyze, and improve the quality of local government website services to support transparency, community participation, and more efficient and effective services. Provide recommendations for appropriate improvements or enhancements to improve the service quality of the Jati Cempaka Village website so that it can provide better benefits to the community and users. The research method used is the PIECES method, which can be used to review and evaluate information systems in an organization, company, or institution. This method analyzes several aspects: performance, information, economy, security, efficiency, and service. In addition, the PIECES method helps analyze the quality of website services with a structured approach and can provide concrete guidance for necessary improvements. User satisfaction based on the analysis of website quality using the PIECES method, it can be concluded that the quality of website-based information services provided by Jati Cempaka Village, Bekasi City, as a community media is considered good. The results of this research can also guide the authorities in Jati Cempaka Village to improve the quality of their website services to provide better benefits to the community and users.
References
Aditya, N. M. B., & Jaya, J. N. U. (2022). Penerapan Metode PIECES Framework Pada Tingkat Kepuasan Sistem Informasi Layanan Aplikasi Myindihome. Jurnal Sistem Komputer Dan Informatika (JSON), 3(3), 325. https://doi.org/10.30865/json.v3i3.3964
Fardela, R., & Aziz, A. H. A. (2023). Analisis Situs Web Forum Otatik Menggunakan Metode Pieces Di Dinas Kominfo Kabupaten Lima Puluh Kota. JIKO (Jurnal Informatika Dan Komputer), 7(1), 79. https://doi.org/10.26798/jiko.v7i1.707
Hardani, Andriani, H., Ustiawaty, J., Utami, E. F., Istiqomah, R. R., Fardani, R. A. F., Sukmana, D. J., & Auliya, N. H. (2020). Metode Penelitian Kualitatif dan Kuantitatif. In H. Abadi (Ed.), Pustaka Ilmu (Issue March). Pustaka Ilmu Group Yogyakarta.
Ilda, I., Utamajaya, J. N., & Setyaningsih, E. (2022). Evaluasi Layanan Sistem Informasi GO PPU Menggunakan Metode Pieces Framework Pada Disdukcapil Penajam. JURIKOM (Jurnal Riset Komputer), 9(2), 352. https://doi.org/10.30865/jurikom.v9i2.4046
Koniyo, M. H., Giriantari, I. A. D., Sudarma, M., & Wirastuti, N. M. A. E. D. (2023). Electronic government system measurement model: a systematic testing of e-government implementation. Indonesian Journal of Electrical Engineering and Computer Science, 32(2), 845–856. https://doi.org/10.11591/ijeecs.v32.i2.pp845-856
Muliansah, R., & Budihartanti, C. (2020). Analisa Pemanfaatan e-Puskesmas di Loket Pendaftaran pada Puskesmas Kecamatan Pademangan dengan Metode Pieces. 1(1), 17–29.
Prawiyogi, A. G., Sadiah, T. L., Purwanugraha, A., & Elisa, P. N. (2021). Penggunaan Media Big Book untuk Menumbuhkan Minat Membaca di Sekolah Dasar. Jurnal Basicedu, 5(1), 446–452. https://doi.org/10.31004/basicedu.v5i1.787
Rusdianto, D., & Firmansyah, F. (2022). Analisis Pemanfaatan Web Sistem Informasi Desa Di Desa Dukuh Kecamatan Ibun Kab Bandung. Jurnal Sistem Informasi, 04(1), 21–43.
Salamah, I., Lindawati, Fadhli, M., & Kusumanto, R. (2020). EVALUASI PENGUKURAN WEBSITE LEARNING MANAGEMENT SYSTEM POLSRI DENGAN METODE WEBQUAL 4 . 0. 10(1), 1–10.
Sugiyono. (2013). Metode Penelitian Kualitatif dan R and D. In Bandung: Alfabeta (Vol. 3, Issue April).
Wibowo, A. S. (2021). Pengaruh Pengembangan Sumber Daya Manusia Terhadap Kinerja Pegawai Di Lembaga Pemasyarakatan Kelas II a Purwokerto. Journal of Management Review, 5(3), 655–663.
Yogananda, F. R. (2022). Evaluasi Penerapan Sistem Informasi Rekapitulasi Menggunakan Metode Pieces Framework. Jurnal Litbang Kota Pekalongan, 20(1), 77–86. https://doi.org/10.54911/litbang.v20i1.189
Downloads
Published
Issue
Section
Copyright (c) 2023 Harna Govin Pratama, Yopi Handrianto
This work is licensed under a CC Attribution-ShareAlike 4.0

