Linking Quality, Measurement, and Rewards to Superior Managerial Performance

Siti Rahmawati; Zainal Zawir Simon

doi:10.58777/ras.v1i1.512

Authors

Siti Rahmawati Faculty of Economics and Business, YARSI University, Jakarta
Zainal Zawir Simon Faculty of Economics and Business, YARSI University, Jakarta

DOI:

https://doi.org/10.58777/ras.v1i1.512

Keywords:

Total Quality Management (TQM), Performance Measurement Systems, Reward Systems and Managerial Performance

Abstract

The objective of this study was to investigate the impact of Total Quality Management (TQM), Performance Measurement Systems, and Reward Systems on Managerial Performance. The research employed a purposive sampling technique, targeting managers, assistant managers, and staff employees as participants. Primary data were collected through questionnaires distributed directly to 86 respondents. The analysis methods included testing the quality of the data (validity and reliability), as well as classical assumption tests (normality, autocorrelation, heteroscedasticity, and multicollinearity). Additionally, partial t-tests and simultaneous f-tests were used to evaluate the hypotheses. The study's findings reveal that TQM has a positive and significant influence on managerial performance, as does the performance measurement system. Additionally, the reward system also has a positive and significant effect on managerial performance. Collectively, TQM, the Performance Measurement System, and the Reward System exert a positive and significant impact on managerial performance. Managerial Implications: Companies need to implement TQM, performance measurement systems, and reward systems cohesively. This integrated approach will foster continuous improvement, motivate employees, and enhance both managerial performance and organizational competitiveness.

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