Research of Business and Management

The Effect of Price Perceptions, Service Quality, Promotion and Consumer Value on Satisfaction

2025-01-22T21:58:37+07:00

This study examines the impact of cost perception, service quality, innovation, and customer value on Xiboba customer satisfaction in DKI Jakarta, viewed from an Islamic perspective. The research employs purposive sampling, with 200 respondents surveyed using a questionnaire. Data analysis is conducted through multiple linear regression. The results indicate that (1) cost perception has a positive and significant effect on customer satisfaction, (2) service quality positively and significantly influences customer satisfaction, (3) innovation has a positive and significant impact on customer satisfaction, and (4) customer value also plays a crucial role in satisfaction. Furthermore, (5) collectively, cost perception, service quality, innovation, and customer value significantly affect Xiboba’s customer satisfaction. These independent variables contribute to the dependent variable. Managerial implications highlight the need for businesses to focus on competitive pricing, enhancing service quality, implementing unique innovative strategies, and delivering clear added value to customers. Aligning with Islamic business ethics, emphasizing fairness in pricing, service excellence, and ethical innovation is essential for achieving and maintaining optimal customer satisfaction.

The Impact of Green Accounting and Corporate Social Responsibility on the Profitability of LQ-45 Firms

2025-01-22T21:48:25+07:00

This study analyzes the influence of green accounting (environmental costs and environmental performance) and corporate social responsibility (CSR) on the profitability (ROA) of LQ-45 Firms listed on the Indonesia Stock Exchange (IDX) from 2019-2022. Using purposive sampling, eight Firms were selected. Data was obtained from annual financial and sustainability reports. Environmental costs were measured using the Environmental Cost Index, environmental performance with the PROPER rating, and CSR disclosure using GRI91 criteria. Profitability was measured by ROA. Multiple linear regression analysis in SPSS 25 showed that: (1) Environmental costs did not significantly affect ROA. (2) Environmental performance had a positive significant effect on ROA. (3) CSR disclosure had a negative significant effect on ROA. (4) Simultaneously, environmental costs, environmental performance, and CSR disclosure influenced ROA. Managerial implications highlight the importance of strong environmental performance in increasing profitability. Management must carefully plan CSR programs to balance social benefits and costs. Investors should assess Firms' environmental and social management as part of investment decisions. Regulators should enforce policies promoting transparency in CSR disclosure and green accounting practices to enhance corporate accountability and sustainability.

Enhancing Repurchase Intentions: The Role of Product Quality, Service Quality, and Consumer Satisfaction as a Mediator

2025-01-22T21:54:38+07:00

This inquires about points to investigate the effect of item quality and benefit quality on repurchase eagerly, with shopper fulfillment serving as a intervening calculate. Information was accumulated through a survey, and the investigation utilized the Fractional Slightest Square Auxiliary Condition Modeling (PLS-SEM) strategy. The discoveries demonstrate that both item quality and benefit quality altogether impact repurchase eagerly through customer fulfillment. Particularly, item quality emphatically and essentially influences repurchase purposefully, as does benefit quality. Furthermore, item quality emphatically and essentially contributes to buyer fulfillment, whereas benefit quality too emphatically impacts buyer fulfillment. Customer fulfillment, in turn, features a positive and noteworthy impact on repurchase eagerly, and it somewhat intervenes the relationship between item quality and repurchase eagerly. So also, shopper fulfillment somewhat intercedes the impact of benefit quality on repurchase eagerly. Administrative Suggestions: This thinks about emphasizing the imperative part of both item quality and benefit quality in improving buyer fulfillment, which eventually drives repurchase eagerly. For supervisors, this underscores the significance of maintaining tall benchmarks in item offerings and benefit conveyance to cultivate client devotion.

Determinants of Firm Value with Environmental Performance as a Moderating

2025-01-22T21:44:34+07:00

This research examines the influence of Leverage, Liquidity, Profitability, and Institutional Ownership on Firm Value, with Environmental Performance as a moderating variable. The study focuses on coal sub-sector companies listed on the Indonesia Stock Exchange (IDX) from 2019 to 2023. Using purposive sampling, 14 companies were selected as research samples. Panel data regression analysis was employed. The findings reveal that Leverage and Institutional Ownership do not affect Firm Value. Liquidity negatively affects Firm Value, while Profitability has a positive impact. Environmental Performance does not directly influence Firm Value but moderates certain relationships. Specifically, Environmental Performance strengthens the effect of Liquidity and Profitability on Firm Value but does not moderate the impact of Leverage. The study’s managerial implications highlight the importance of fundamental factors such as profitability, leverage, and dividend policy in enhancing Firm Value. Additionally, companies should recognize Environmental Performance as a moderating factor that can reinforce certain financial influences. Management is encouraged to adopt sustainable business practices to improve both financial performance and environmental responsibility.

How Product Quality and Price Drive Repurchase Decisions: The Mediating Role of Consumer Satisfaction

2025-01-22T21:52:32+07:00

This study examines the impact of item quality and cost on repurchase decisions for L’Oréal products on Shopee, with buyer satisfaction as an intervening variable. Using purposive sampling, a non-probability sampling technique, data was collected through surveys. The study employs the Partial Least Squares Structural Equation Modeling (PLS-SEM) method for analysis. The findings indicate that: (1) Item quality has a positive and significant effect on buyer satisfaction. (2) Cost positively and significantly influences shopper satisfaction. (3) Shopper satisfaction positively impacts repurchase decisions. (4) Item quality directly influences repurchase decisions. (5) Cost does not directly affect repurchase decisions. (6) Item quality mediates the relationship between shopper satisfaction and repurchase decisions. (7) Cost also acts as a mediator between shopper satisfaction and repurchase decisions. From a managerial perspective, these findings highlight the importance of improving product quality and setting competitive prices to enhance buyer satisfaction, ultimately encouraging repeat purchases. Companies should focus on product development and strategic pricing to strengthen customer loyalty and drive sales growth.