Assessing the Effect of Tax Policy Changes on Compliance in Payment and Reporting by Small Enterprises: A Study at the South Bekasi Tax Office
DOI:
https://doi.org/10.58777/tpf.v2i2.408Keywords:
Tax, MSMEs, Compliance, Sanctions, Tax RatesAbstract
This study analyzes the impact of changes in MSME tax rates and tax sanctions on taxpayer compliance in terms of payment and reporting. Using a quantitative descriptive approach, data were collected through questionnaires with a purposive sampling method, involving 92 Micro, Small, and Medium Enterprises (MSMEs) in Bekasi City. Data analysis employed simple and multiple linear regression techniques. The results show that MSMEs tax rates have a positive and significant effect on taxpayer compliance, with a coefficient of determination of 0.434. Tax sanctions also positively and significantly influence compliance. Moreover, both tax rates and sanctions have a combined positive and significant impact on fulfilling tax obligations. This indicates that changes in tax policy can directly affect the compliance behavior of small businesses. Partial and joint effects demonstrate that both elements are important in shaping tax behavior. The study suggests that tax authorities should implement fair, transparent policies, supported by effective communication and education. Simplifying procedures and offering support can foster greater voluntary compliance, ultimately strengthening the relationship between MSMEs and the tax office. These findings underline the need for a balanced approach that integrates enforcement with facilitation to enhance tax compliance among small enterprises.
References
Afifah, F. N. (2020). Pengaruh Kesadaran Wajib Pajak, Sanksi Perpajakan, Dan Moderasi Administrasi Perpajakan Terhadap Kepatuhan Pelaporan Wajib Pajak (Studi Empiris Pada Wajib Pajak Orang Pribadi Di Kantor Pelayanan Pajak Pratama Magelang) [Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Magelang]. http://eprintslib.ummgl.ac.id/2146/5/16.0102.0121_PERNYATAAN PUBLIKASI.pdf
Anto, L. O., Husin, H., Hamid, W., & Bulan, N. L. (2021). Taxpayer awareness, tac knowledge, tac sanctions, public service accountability and taxpayer compliance. Accounting, 7(1), 49–58. https://doi.org/10.5267/j.ac.2020.10.015
Apriyanti, P., Agustiawan, A., & Putri, A. A. (2024). The Influence of Financial Factors on Tax Avoidance in Manufacturing Companies. Research of Accounting and Governance, 2(1), 48–60. https://doi.org/10.58777/rag.v2i1.170
Azmi, M. N. (2018). Pengaruh Pengetahuan Perpajakan, Tingkat Kesadaran, Dan Sanksi Pajak Terhadap Kepatuhan Pelaporan Wajib Pajak Orang Pribadi Yang Melakukan Kegiatan Usaha Dan Pekerjaan Bebas (Studi Di Wilayah PP Pratama Pontianak) [Universitas Islam Indonesia]. https://dspace.uii.ac.id/bitstream/handle/123456789/13403/M.Nurul Azmi_15312126.pdf?sequence=1&isAllowed=y
Bahri, S., Diantimala, Y., & Majid, M. (2019). Pengaruh Kualitas Pelayanan Pajak, Pemahaman Peraturan Perpajakan Serta Sanksi Perpajakan Terhadap Kepatuhan Wajib Pajak (Pada Kantor Pajak KPP Pratama Kota Banda Aceh). Jurnal Perspektif Ekonomi Darussalam, 4(2), 318–334. https://doi.org/10.24815/jped.v4i2.13044
Cahyono, F., Nugroho, R., & Handoko, D. (2019). Pengaruh Pengetahuan, Kesadaran Dan Sanksi Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi (Studi Empiris Pada Kantor Pelayanan Pajak Pratama Mojokerto) [Universitas Islam Majapahit]. http://repository.unim.ac.id/1009/
Dawam A, Rizkiyah I Z, Mufarrohah A and Syarifulloh I 2022 Jurnal Ilmiah Pendidikan Ekonomi. Peran Realisasi Investasi terhadap Pertumbuhan Ekonomi di Provinsi Jawa Timur (2010-2020) Kota Padang) J. Akunt. Univ. Negeri Padang 3 1–31 https://doi.org/10.26877/ep.v7i2.13957
Dewi, S., Widyasari, & Nataherwin. (2020). Pengaruh Insentif Pajak, Tarif Pajak, Sanksi Pajak Dan Pelayanan Pajak Terhadap Kepatuhan Wajib Pajak Selama Masa Pandemi COVID-19. Jurnal Ekonomika Dan Manajemen, 9(2), 108–124.
Erlina, E., Ratnawati, V., & Andreas, A. (2018). Pengaruh kualitas pelayanan fiskus, sanksi pajak, terhadap kepatuhan wajib pajak orang pribadi non karyawan dengan kondisi keuangan sebagai variabel moderasi (studi empiris pada wajib pajak orang pribadi non karyawan di wilayah KPP Pratama Bengkalis). Jurnal Akuntansi, 7(1), 42–57. https://ja.ejournal.unri.ac.id/index.php/JA/article/view/6596
Firmansyah, A., Harryanto, H., & Trisnawati, E. (2022). Peran mediasi sistem informasi dalam hubungan sosialisasi pajak, sanksi pajak, kesadaran pajak dan kepatuhan wajib pajak orang pribadi. Jurnal Pajak Indonesia, 6(1), 130–142. https://doi.org/10.31092/jpi.v6i1.1622
Hidayat M S 2022 Pengaruh pengetahuan pajak, sanksi pajak, dan kesadaran pajak terhadap kepatuhan pajak dengan sosialisasi pajak sebagai variabel moderating pada umkm di kota tanggerang Selatan
Hidayah, N. U., & Madjid, S. (2024). Exploring the Impact of Taxes, Firm Size and Bonus Mechanisms on Transfer Pricing Decisions. Taxation and Public Finance, 2(1), 23–33. https://doi.org/10.58777/tpf.v2i1.293
Jati, I. K., & Yasa, I. P. R. P. (2017). Kondisi keuangan wajib pajak pemoderasi pengaruh sanksi pajak, kesehatan wajib pajak pada kepatuhan wajib pajak. E-Jurnal Akuntansi Universitas Udayana, 19(2), 2302–8556. https://ojs.unud.ac.id/index.php/Akuntansi/article/view/28625
Jayanti, L. G. P. S. E., Manuaba, I. B. P., & Sanjaya, I. K. P. W. (2020). The effect of taxation knowledge, tax sanctions and quality of service on compliance with underground water tax. International Journal of Environmental, Sustainability, and Social Science, 1(3), 35–38. https://doi.org/10.38142/ijesss.v1i3.41
Khulsum, U. A., & Satyawan, M. D. (2014). Pengaruh karakteristik usaha wajib pajak badan terhadap tingkat kepatuhan berdasarkan pengukuran reporting compliance (studi pada Kantor Pelayanan Pajak Pratama Surabaya Sawahan). AKRUAL: Jurnal Akuntansi, 6(1), 33–51. https://doi.org/10.26740/jaj.v6n1.p33-51
Lestari, S. P. (2020). Pengaruh Pemahaman Peraturan Pajak, Sanksi Perpajakan Dan Kesadaran Wajib Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi [Universitas Muhammadiyah Gresik]. http://eprints.umg.ac.id/4010/
Marilyn, M., Firmansyah, A., & Trisnawati, E. (2022). Peran moderasi teknologi informasi dalam hubungan antara pengetahuan pajak, sanksi pajak dan kepatuhan pajak. Jurnal Pajak Ind, 6(1), 143–151. https://doi.org/10.31092/jpi.v6i1.1603
Maxuel, A., & Primastiwi, A. (2021). Pengaruh Sosialisasi Perpajakan Dan Sanksi Perpajakan Terhadap Kepatuhan Wajib Pajak Umkm E-Commerce. Jurnal Riset Manajemen Dan Bisnis, 16(1), 21. https://doi.org/10.21460/jrmb.2021.161.369
Mianti, Y. F., & Budiwitjaksono, G. S. (2021). Pengaruh Pengetahuan, Sanksi Perpajakan terhadap Kepatuhan Wajib Pajak Orang Pribadi Dimediasi Kesadaran Wajib Pajak. Jurnal Ilmiah Akuntansi Dan Humainiora, 11(2).
Nafia, Z., Sopi, & Novandalina, A. (2021). Pengaruh Sanksi Pajak, Kesadaran Wajib Pajak, Dan Kualitas Pelayanan Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi Di Kpp Pratama Pati. Jurnal Stie Semarang, 13(2), 155–167 https://doi.org/10.36423/jumper.v2i1.653
Nasir, N. (2025). The Effectiveness of Tax Socialization through Digital Media: The Perspective of Millennial Taxpayers. Research of Accounting and Governance, 3(1), 13–20. https://doi.org/10.58777/rag.v3i1.376
Oktavia, M. S. (2019). Pengaruh Pengetahuan Perpajakan, Kualitas Pelayanan Fiskus, Sanksi Pajak, Dan Self Assessment System Terhadap Motivasi Wajib Pajak Orang Pribadi Yang Membayar Pajak [STIE Multi Data Palembang]. http://rama.mdp.ac.id:85/14/
Pujilestari, H., Humairo, M., Amrie Firmansyah, & Estralita Trisnawati. (2021). Peran kualitas pelayanan dalam kepatuhan wajib pajak orang pribadi: sosialisasi pajak dan sanksi pajak. Jurnal Wahana Akuntansi, 16(1), 36–51. https://doi.org/10.21009/wahana.16.013
Sa’diyah, H. H., Putra, R. N. A., & Nugroho, M. R. (2021). Theory of Attribution Dan Kepatuhan Pajak Di Masa Pandemi Covid-19. Scientax, 3(1), 51–69. https://doi.org/10.52869/st.v3i1.182
Sembiring, L. J. (2021). Sejak 2015, orang RI yang bayar pajak itu-itu aja. https://www.cnbcindonesia.com/news/20210318124054-4-231077/sejak2015-orang-ri-yang-bayar-pajak-itu-itu-saja
Siregar, D. L. (2017). Pengaruh Kesadaran Wajib Pajak Dan Sanksi Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi Pada Kantor Pelayanan Pajak Pratama Batam. Paidagogeo, 2(3), 131–139. https://doi.org/10.26905/ap.v3i1.1324
Sulistyowati, Rusli, D., Chusnah, F. N., Supriati, D., & Annisa, A. (2024). Taxpayer Compliance of MSME: The Role of Tax Knowledge, Tax Office Service Quality, and Trust in the Government. Taxation and Public Finance, 1(2), 61–70. https://doi.org/10.58777/tpf.v1i2.230
Suryani Heny, S. E. I. (2018). Pengaruh Sanksi Perpajakan, Pelayanan Fiskus Dan Pengetahuan Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi (Studi pada Kantor Pelayanan Pajak Pratama Jakarta Pancoran). Ilmu Kuntansi, 16(2), 14–26. https://doi.org/10.30598/manis.2.1.1-11
Suryanti, H., & Sari, I. E. (2018). Pengaruh sanksi perpajakan, pelayanan fiskus dan pengetahuan perpajakan terhadap kepatuhan wajib pajak orang pribadi (studi pada Kantor Pelayanan Pajak Pratama Jakarta Pancoran). AKUNNAS: Jurnal Ilmu Akuntansi, 15(2), 14–26.
Zulma G.W.M. (2020). Pengaruh Pengetahuan Wajib Pajak, Administrasi Pajak, Tarif Pajak dan Sanksi Perpajakan terhadap Kepatuhan Pajak Pada Pelaku Usaha UMKM di Indonesia. Journal of Economics and Business, 4(2), September 2020, 288-294. ISSN 2597-8829 (Online), DOI https://doi.org/10.33087/ekonomis.v4i2.170
Downloads
Published
How to Cite
Issue
Section
Copyright (c) 2025 Mishelei Loen, Hayuningtyas Hayuningtyas, Indie Agustiningtyas
This work is licensed under a CC Attribution-ShareAlike 4.0

