The Influence of Emotional Intelligence and Work Motivation on Employee Performance Mediated by Employee Engagement

Alya Fitria Sulyantie; Ariel Nian Gani

doi:10.58777/hco.v1i1.89

Authors

Alya Fitria Sulyantie Faculty of Economics and Business, YARSI University
Ariel Nian Gani Faculty of Economics and Business, YARSI University

DOI:

https://doi.org/10.58777/hco.v1i1.89

Keywords:

Emotional Intelligence, Work Motivation, Employee Engagement, Employee Performance

Abstract

This research was conducted to analyze the influence of emotional Intelligence and work motivation on employee performance mediated by employee engagement. This research is designed as explanatory research. The population of this study were employees of PT—BS, with a total sample of 84 respondents. The data analysis used is the Partial Least Square Structural Equation Modeling
Method. The study results show that (1) emotional Intelligence positively and significantly affects employee engagement. (2) work motivation positively and significantly affects employee engagement. (3) employee engagement positively and significantly affects employee performance. (4) emotional intelligence positively and significantly affects employee performance. (5) work motivation positively and significantly affects employee performance. (6) Employer engagement partially mediates the effect of emotional intelligence on employee performance. (7) employee engagement partially mediates the effect of work motivation on employee performance. This research is expected to provide profound implications for future studies on emotional Intelligence, work motivation, and employee performance. This research is also expected to be helpful input for agencies as a consideration in determining policies for the agency's progress, and one day can help solve employee performance problems in both the public and private sectors.

References

Ansory, Al Fadjar., & Indrasari, Meithiana. (2018). Manajemen Sumberdaya Manusia. Sidoardjo: Indomedika Pustaka

Arini, Y. (2017). Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan CV. Cipta Nusa Sidoarjo. 6, 5–9.

Bari, A., & Hidayat, R. (2022). Teori Hirarki Kebutuhan Maslow Terhadap Keputusan Pembelian Merek Gadget. MOTIVASI, 7(1), 8-14. https://doi.org/10.32502/mti.v7i1.4303

Contreras-Pacheco, O. E., Talero-Sarmiento, L. H., & Camacho-Pinto, J. C. (2019). Effects of corporate social responsibility on employee organizational identification: Authenticity or fallacy. Contaduria y Administracion, 64(4), 1–22. https://doi.org/10.22201/fca.24488410e.2018.1631

Cook, S.(2012). The Essential Guide to Employee Engagement: Better Business Performance Through Staff Satisfaction. Kogan Page.

Dusak, I. K. A. F., & Sudiksa, I. B. (2016). Pengaruh Pendidikan Kewirausahaan, Parental, dan Locus Of Control terhadap Niat Berwirausaha Mahasiswa. E- Jurnal Manajemen Unud, 5(8), 5184–5214.

Eliyana, A., & Ma’arif, S. (2019). Job satisfaction and organizational commitment affect in transformational leadership toward employee performance. European Research on Management and Business Economics, 25(3), 144-150. https://doi.org/10.1016/j.iedeen.2019.05.001

Goni, G. H., Manoppo, W. S., & Rogahang, J. J. (2021). Pengaruh Motivasi Kerja Terhadap Peningkatan Kinerja Karyawan Pada PT. Bank Rakyat Indonesia Cabang Tahuna. Productivity, 2(4), 330-335. https://doi.org/10.33627/pk.v4i2.524

Hania, R. N., & Bernardus, D. (2021). Motivasi Terhadap Kinerja Karyawan Dengan Disiplin Kerja Dan Employee Engagement Sebagai Variabel Mediasi Di Bagian Keuangan RS X. Jurnal Performa: Jurnal Manajemen Dan Start-up Bisnis, 4(4), 550–559. https://doi.org/10.37715/jp.v4i4.1667

Jena, L. K., & Pradhan, R. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630

Karakas, F. (2010). Spirituality and performance in organizations: A literature review. Journal of Business Ethics, 94, 89-106. https://doi.org/10.1007/s10551-009-0251-5

Ketut, I., Widyaputra, A., & Dewi, A. S. K. (2018). Pengaruh Motivasi Intrinsik terhadap Kepuasan Kerja dan Kinerja Karyawan pada PT. Bussan Auto Finance. E-Jurnal Ekonomi dan Bisnis, 7(1). https://doi.org/10.24843/EJMUNUD.2018.v7.i01.p04

Kuswati, Yetri. (2020). The Effect Of Motivation On Employee Performance. Budapest International Research And Critics Institute-Journal (BIRCI-Journal), 3(2), 995-1002. https://doi.org/10.33258/birci.v3i2.928

Larasati, Sindi., & Gilang, Alini. (2014). Pengaruh Motivasi Kerja terhadap Kinerja Karyawan Wilayah Telkom Jabar Barat Utara (Witel Bekasi). Jurnal Manajemen Dan Organisasi, 5(3). https://doi.org/10.29244/jmo.v5i3.12167

Lestari, D. E., Gunawan, J., & Sapruwan, M. (2022). Achievement Motivasi Training, Kepuasan Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan di Kawasan Cikarang. MASTER: Jurnal Manajemen Strategik Kewirausahaan, 2(1), 61–72. https://doi.org/10.37366/master.v2i1.426

Muliawan, Y., Perizade, B., & Cahyadi, A. (2017). Pengaruh Keterikatan Karyawan (Employee Engagement) Terhadap Kinerja Karyawan Di Pt. Badja Baru Palembang. Jembatan Jurnal Ilmiah Manajemen, 14(2):69-78. http://dx.doi.org/10.29259/jmbt.v14i2.5293

Murti, H., & Srimulyani, V. A. (2013). Pengaruh Motivasi Terhadap Kinerja Pegawai Dengan Variabel Pemediasi Kepuasaan Kerja Pada PDAM Kota Madiun. JRMA (Jurnal Riset Manajemen dan Akuntansi), 1(1), 10-17.

Pratama, A. Y., & Suhaeni, T. (2017). Pengaruh kecerdasan emosional terhadap kinerja karyawan. Jurnal Riset Bisnis Dan Investasi, 3(2), 51-62. https://doi.org/10.35313/jrbi.v3i2.933

Putra, R., lima Krisna, N., & Ali, H. (2021). a Review Literature Employee Performance Model: Leadership Style, Compensation and Work Discipline. Dinasti International Journal of Management Science, 3(1), 56-66. https://doi.org/10.31933/dijms.v3i1.979

Rachmatullah, A., Susanty, A. I., & Partono, A. (2015). Pengaruh Motivasi Kerja Terhadap Employee Engagement (Studi kasus di PT. House The House Bandung), 2(3), 2919-2927.

Risma, D. (2012). Pengaruh kecerdasan emosional terhadap kinerja karyawan: Penelitian eksperimen. Jurnal Educhild: Pendidikan dan Sosial, 1(1), 86-97.

Samsuddin, H. (2018). Kinerja Pegawai: Tinjauan dari Dimensi Gaya Kepemimpinan, Budaya Organisasi dan Komitmen Organisasi (Pertama). Sidoarjo: Indomedia Pustaka.

Setyaningrum, R., Utami, H. N., & Ruhana, I. (2016). Pengaruh Kecerdasan Emosional Terhadap Kinerja. Jurnal Administrasi Bisnis, 36(1).

Shafa, D. A., Sutrisna, A., & Barlian, B. (2021). Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement (Effect of Emotional Intelligence and Adaptability on Employee Engagement). Jurnal Akuntansi, Keuangan, dan Manajemen (Jakman), 3(4), 307-322. https://doi.org/10.35912/jakman.v3i4.1295

Sucahyowati, H., & Hendrawan, A. (2020). Pengaruh Employee Engagement Terhadap Kinerja Karyawan pada PT MK Semarang: Hari Sucahyowati, Andi Hendrawan. Jurnal Sains Teknologi Transportasi Maritim, 2(2), 9-15. https://doi.org/10.51578/j.sitektransmar.v2i2.21

Susanti, Vini T., & Frendika, Rusman. (2021). Pengaruh Kecerdasan Emosional dan Disiplin Kerja terhadap Komitmen Karyawan pada PT. X. Jurnal Riset Manajemen Dan Bisnis, 1(2). https://doi.org/10.29313/jrmb.v1i2.543

Widyaputra, Ketut A., and A. A. S. K. Dewi. (2018). Pengaruh Motivasi Intrinsik terhadap Kepuasan Kerja dan Kinerja Karyawan pada PT Bussan Auto Finance. E-Jurnal Manajemen Universitas Udayana, 7(1), doi:10.24843/EJMUNUD.2018.v7.i01.p04.

Wijaya, C. (2017). Perilaku Organisasi. Medan: Lembaga Peduli Pengembangan Pendidikan Indonesia (LPPPI)

Wulandari, E., & Ratnaningsih, I. Z. (2017). Hubungan Antara Kecerdasan Emosional Dengan Keterikatan Kerja Pada Guru Sekolah Menengah Atas Negeri Berakreditasi A Di Kecamatan Ngaliyan Kota Semarang. Jurnal EMPATI, 6(1), 133-138. https://doi.org/10.14710/empati.2017.15173

Zulfikri, K., & Trisninawati, T. (2022). Pengaruh Loyalitas Kerja dan Motivasi Kerja terhadap Kinerja Karyawan PT TIKI Palembang. Jurnal Pendidikan Dan Konseling (JPDK), 4(4), 4733–4745. https://doi.org/10.31004/jpdk.v4i4.6224